Recently, there has been a huge uproar about the Aditya
Birla Group “taking advantage” of cricketer, Yuvraj Singh’s medical condition
to make money through their TV commercial ad campaign for Birla Sun Life
Insurance brand. This has raised a very important question, the question about
ethics in advertising. How far should an organization be allowed to market
their product to the consumer before their strategy is deemed unethical?
Birla Sun Life Insurance Commercial
Before we look into the details of this situation and create
an opinion, let’s look at some facts:
September, 2011
Yuvi shoots for the Birla Sun Life Insurance Ad in Mumbai.
Here is the ad:
Mid January, 2012
Yuvi wants to change a few lines in the commercial. He
insists that the word ‘injury’ in the original ad be changed to ‘health
problems’.
January 30, 2012
The ad goes live on national television for the first time.
January 31, 2012
Yuvi tweets that he is looking forward to the ad and is
looking to return to form.
Early February 2012
The entire country and cricket fans across the world find
out that Yuvraj Singh has been detected with lung cancer. His tumor has been
diagnosed as very serious but curable and that he will be flying to the U.S. to get further
treatment.
Mid February 2012
The Birla Sun Life Insurance ad starts getting aired with
increased frequency, almost touching once every 10 minutes on certain TV
channels.
As a reaction to the series of events above, several critics
lashed out at the Birla insurance brand for “cashing in on the player’s illness” and
“highlighting their own marketing message when somebody is down”. On the other hand, Ajay Kakkar, Chief Marketing Officer, of
the Aditya Birla Group released a statement saying that the ad was in the right
spirit and that his company will not withdraw it. He claimed that Yuvraj Singh
told two journalists that this ad is no longer a commercial but it is his life.
So, who is right? And the big question is: is it really
ethical for Aditya Birla Group to continue to run this commercial keeping in
mind Yuvraj Singh’s critical health?
Looking at the situation from a wide perspective, I can say
that just like there is two sides to every coin, there is two genuine and
totally contrast opinions to this controversy. However, I personally feel that
ethics in this situation totally relies not on how the critics, the Aditya
Birla group or even cricket fans across the world feel about the commercial. It
depends on how Yuvraj Singh himself feels about the commercial.
If Yuvi believes that the company is taking undue advantage
of his health problem, he should put in a request to the company to
withdraw the ad or even decrease the frequency of its airing. At that point, if
the company refuses to honor his request, it would be totally unethical on
their part.
However, if Yuvi truly feels happy about a brand
representing the story of his life and wants to use it as an opportunity to send out a
thought provoking message to people around the world and in the process, become
an inspiration in their lives; I believe the airing of the commercial as well
as its frequency is absolutely ethical.
Think for a minute about Lance Armstrong. When Lance was
fighting against cancer, he chose to become a brand ambassador for Nike to
share his story with others. Millions followed him and wore the yellow Livestrong
bands and if anything, the campaign helped in increasing awareness and providing
courage and support to several people fighting cancer across the world. Was
that ethical?
I mean Yuvraj took money for the commercial and given his
own brand name, I am sure he was paid enough. We can only make unsure judgments
about whether or not he himself was aware of his tumor at the time he shot for
the ad. So, from a business point of view, there is nothing unethical about
airing an ad that Yuvraj voluntarily shot for and has not asked to be withdrawn. From a human point of view, on
the other hand, the question of ethics is totally dependant on how Yuvi takes
this commercial – as an intention for someone to cash in on his illness or a
way to reach out to millions to share his struggle against lung cancer and
teach them what a champion like him has to say about the uncertainties of life.
Get well soon, Yuvi.